Shipping policy

SHIPPING METHOD

Vauni primarily uses DHL as its logistics partner. However, depending on the destination, other shipping solutions and carriers may also be used.

Orders for all types of fireplaces are delivered on full or half pallets.

Burners with inserts are normally sent as parcels.

The carrier will contact you by telephone prior to delivery, at which point you can agree a delivery date and time where applicable.

Deliveries are normally made on weekdays between 08:00 and 17:00.

Please note that deliveries on full or half pallets are normally made to the delivery address or main entrance only and do not include carrying assistance. In some cases, additional services may be available at extra cost. Please contact us to check availability in your area and to receive a quotation.

Please remember that it is always your responsibility to check that your goods are undamaged before signing the delivery note. If your delivery is damaged, or if you suspect such damage, you must ensure that the driver makes a note of the damage at the time of delivery.

Any confirmed transport damage must always be reported to the carrier and to Vauni by telephone: +46 300-323 310 or by e-mail: hello@vauni.com.

If you only discover the damage when opening the package, you must immediately contact Vauni as stated above in order to file a complaint.

Vauni bears the risk for the goods until the goods have been delivered to the customer.

UNDELIVERED SHIPMENTS

A fee will be charged for undelivered shipments that are returned, in order to cover shipping costs and Vauni’s other associated costs.

If you are unable to receive the shipment at the notified time, you must contact us immediately in order to avoid terminal storage charges, additional reminder fees from the carrier, or return costs, for which you may be charged.

Please note that if you change your mind about your purchase and wish to return the goods, you must first receive the goods and then return them in accordance with these Terms.

TRANSPORT DAMAGE

It is very important that you ensure that your package is undamaged upon delivery.

If your delivery is damaged, or if you suspect such damage, you must ensure that the carrier or driver makes a note of the damage or suspected damage at the time of delivery.

In the event of confirmed damage, you may also refuse to accept the delivery.

Any confirmed transport damage must always be reported to the carrier and directly to Vauni by telephone: +46 300-323 310 or by e-mail: hello@vauni.com.

If you only discover the damage when opening the package, you must immediately contact Vauni as stated above in order to file a complaint.

All damage must always be documented with photographs, which shall be sent by e-mail to: hello@vauni.com.

Always keep the packaging in the event of a complaint involving the carrier. Damaged goods must also be retained.